Terms of Service

1. Acceptance of Terms

By downloading, installing, or using PersonaLLM ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Koya Ventures Ltd, a company registered in England and Wales, trading as PersonaLLM ("we", "us", "our"). We may update these Terms from time to time. We will notify you of material changes by updating the "Last Updated" date above and posting the revised Terms on our website. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years old to use PersonaLLM. By using the App, you represent and warrant that you are at least 18 years of age.

If we learn or have reason to believe that a user is under 18, we will promptly terminate their access and delete any associated data, including community uploads.

3. Description of Service

PersonaLLM is an iOS application that allows users to create AI characters and engage in text-based roleplay conversations. The App includes:

• AI-generated text responses powered by cloud-based language models
• AI-generated images and videos created from conversation context
• On-device text-to-speech for character voices
• On-device character memory powered by AI (Retrieval-Augmented Generation)
• A community platform for browsing, sharing, and downloading user-created characters
• Conversation branching to explore different narrative paths

Features may change over time as we improve the App. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.

4. AI-Generated Content

PersonaLLM uses artificial intelligence to generate text, images, and videos. AI-generated content is provided "as is" without any warranties, express or implied. You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, biased, or inappropriate
• AI-generated content does not represent the views or opinions of PersonaLLM
• PersonaLLM does not review, endorse, or guarantee any AI-generated content
• AI-generated images and videos are entirely synthetic and do not depict real persons or events
• You are solely responsible for how you use, share, or rely on AI-generated content

PersonaLLM is not liable for any damages arising from AI-generated content, including but not limited to emotional distress, reputational harm, or reliance on inaccurate information.

5. User Conduct & Prohibited Uses

You agree not to use PersonaLLM to:

• Generate, solicit, or distribute child sexual abuse material (CSAM) or any content that sexualises minors
• Create non-consensual intimate imagery of real persons (including deepfakes)
• Generate content that promotes terrorism, violence, or self-harm
• Harass, threaten, defame, or impersonate real individuals
• Attempt to circumvent content filters, safety measures, or usage limits
• Use the App for any purpose that is illegal under applicable law, including but not limited to the laws of England and Wales and the UK Online Safety Act 2023
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code, models, or algorithms of the App
• Use automated tools (bots, scrapers) to access the App or its services

We reserve the right to suspend or terminate your access for any violation of these Terms, with or without prior notice.

6. User Content & Licence

Your Content. You retain ownership of content you create within the App, including character definitions, conversation inputs, uploaded documents, and lore entries. Content stored on your device remains under your control.

Community Licence. By uploading content to the PersonaLLM Community Platform, you grant PersonaLLM a worldwide, non-exclusive, royalty-free licence to host, display, distribute, and promote that content in connection with the service. You may remove your community uploads at any time, which will terminate this licence going forward. However, copies already downloaded by other users prior to removal cannot be recalled.

Representations. You represent and warrant that you have the right to share any content you upload, and that it does not infringe on any third party's intellectual property, privacy, or other rights.

7. Intellectual Property

The PersonaLLM app, including its design, code, branding, and documentation, is the property of PersonaLLM and is protected by intellectual property laws.

AI-generated outputs (text, images, videos) produced through the App are not owned by PersonaLLM. Under current law, purely AI-generated content may not be eligible for copyright protection. You are free to use AI-generated content from your conversations, but you do so at your own risk and without any guarantee of exclusivity or intellectual property rights.

8. Third-Party Services

PersonaLLM integrates with third-party services to provide its features. When you use cloud-based features, your data is transmitted to these providers through our secure proxy server:

• OpenRouter (xAI Grok): Receives your conversation messages (user and AI text) for generating AI responses. Also receives conversation context for image and video prompt processing.
• Atlas Cloud: Receives processed text prompts (not raw conversation data) for AI image generation.
• RunPod: Receives processed text prompts (not raw conversation data) for AI image and video generation.
• Cloudflare: Hosts our proxy server and community platform infrastructure.

On-device features — including character memory (RAG), text-to-speech, and local AI models — do not transmit any data to third parties.

Each third-party provider has its own privacy policy and terms governing how it processes data. We do not control how third-party providers handle data once received. For more detail, see our Privacy Policy.

9. In-App Purchases

PersonaLLM offers in-app credit packs that can be used to access cloud-based AI features. All purchases are processed through Apple's App Store and are subject to Apple's terms and conditions.

• Credits are non-transferable and have no cash value
• Credits are consumed when you use cloud AI features (text generation, image generation, video generation)
• Unused credits do not expire
• Refunds are handled by Apple in accordance with their refund policy and applicable consumer protection law
• We reserve the right to modify credit pricing and the credit cost of features with reasonable notice

Under the UK Consumer Rights Act 2015, you have certain statutory rights regarding digital content purchases that are not affected by these Terms.

10. Content Moderation & Reporting

PersonaLLM employs content filtering on both text and image generation to prevent the creation of prohibited content. These filters are not infallible.

If you encounter content on the Community Platform that violates these Terms or applicable law, you can report it through the in-app reporting feature or by contacting us at the address below. We will review reports promptly and take appropriate action, which may include removing content and suspending accounts.

We reserve the right — but have no obligation — to monitor, review, or remove any user-generated content at our sole discretion.

11. Privacy

Your use of PersonaLLM is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the App, you consent to the practices described in the Privacy Policy.

12. Disclaimers

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or secure, or that AI-generated content will be accurate, appropriate, or free from bias.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

13. Limitation of Liability

Subject to Section 12, to the maximum extent permitted by law, PersonaLLM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to loss of data, loss of profits, or emotional distress.

Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the greater of (a) the amount you paid to PersonaLLM in the 12 months preceding the claim, or (b) one hundred pounds sterling (£100).

These limitations apply to the fullest extent permitted by applicable law, including the UK Consumer Rights Act 2015.

14. Indemnification

You agree to indemnify and hold harmless PersonaLLM and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the App, (b) your violation of these Terms, (c) your violation of any applicable law, or (d) your infringement of any third party's rights.

15. Termination

We may suspend or terminate your access to PersonaLLM at any time for violation of these Terms or for any other reason at our reasonable discretion. Upon termination:

• Your locally stored data remains on your device under your control
• Your community uploads may be removed at our discretion
• Any unused credits are forfeited unless a refund is required by applicable law
• Your right to use the App ceases immediately

Sections 4, 7, 12, 13, 14, and 16 of these Terms survive termination.

16. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in another part of the United Kingdom (Scotland or Northern Ireland), you may also bring proceedings in the courts of your country of residence.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at support@personallm.com.